Learn more about Privacy in Trackmobi
1. What is Personal Information?
2. What Personal Information Does Trackmobi Collect?
2.1 Information you provide for the use of technology
- Registration and Profile Information. When you create an account, we may collect your personal information such as your username, email address, mobile phone number and a photo, if you choose to have a photo linked with your account. If you want to add a child or family member’s name to your account, we collect the child or family member’s username, email address, and mobile phone number. We may collect billing information when you sign up for the Subscription service. We may collect additional information from a parent in order to obtain verifiable parental consent to allow a child to use the Trackmobi Service. When you register in our app with social media, such as Facebook, we receive information from the social network such as your profile information, profile picture, gender, user name, user ID associated with your social media account, age range, language, country, and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network.
- Geolocation. We collect your unique user identifier and your location through GPS, WiFi, or wireless network triangulation in order to obtain your location for the purposes of providing the Trackmobi Service. If you disable location sharing we will not share your location with your family members; however, while you are logged into your account, we will continue to collect your location information in order to provide the Trackmobi Service (for example, to provide the Trackmobi Services or to share your location with the members you allow to see your location). We maintain location information only so long as is reasonable to provide the Service and then delete the location data.
Trackmobi only collects "sensitive" personal information when you voluntarily provide us with this information or where such information is required or permitted to be collected by law or professional standards. Sensitive information includes personal information regarding a person's race, ethnicity, political, philosophical religious or similar beliefs, trade union membership, physical or mental health, sexual life, sexual orientation, or criminal record. Please use your discretion when providing sensitive information to the Company, and under any circumstances, do not provide sensitive information to us, unless you thereby consent to our use of that information for its legitimate business purposes and consent to the transfer and storage of such information to and in our databases. If you have any questions about whether the provision of sensitive information to Trackmobi is, or may be, necessary or appropriate for particular purposes, please contact us at email@example.com.
2.2 Automatically collected information through the use of technology:
When you use the Trackmobi Service, we and our business partners may collect certain information about your computer or device through technology such as cookies, web beacons, log files, or other tracking/recording tools. The information we collect through the use of tracking technologies includes, but is not limited to, IP address, browser information, referring/exit pages and URLs, click stream data and how you interact with links on the website, mobile app, the Trackmobi Service, domain names, landing pages, page views, cookie data that allows us to uniquely identify your browser, browsing behavior on our site, mobile device type, mobile device IDs or other persistent identifiers, and location data collected from your mobile device. Some or all of this data may be combined with other personally identifying information described above.
We use this information to:
• Remember information so that you will not have to re-enter it during your visit or the next time you use the app
• Provide custom, personalized content and information
• Monitor aggregate metrics such as total number of visitors, users, traffic, and demographic patterns
• Monitor the effectiveness of our Service and our marketing campaigns
• Automatically update our mobile application on your system and related devices
• Diagnose or fix technology problems reported by our Users or engineers that are associated with certain IP addresses or User IDs
2.3 Children’s Privacy:
Please contact us at firstname.lastname@example.org if you have questions about your child’s account. If you believe that we might have inadvertently collected information from a child under 13 without parental consent, please contact us.
3. How Does Trackmobi Use Personal Information?
Generally, Trackmobi collects, stores, uses and discloses information to:
- provide the Trackmobi service;
- create your account;
- identify you as a user;
- respond to your inquiries and emails;
- maintain, improve and modify the application;
- send you administrative and service related communications;
- send you newsletters, surveys, offers, and other promotional materials;
- monitor the effectiveness of our Service and our marketing campaigns.
If you are an individual from the European Economic Area (EEA), we use your Personal Information, we may process your personal data on one or more of the following legal grounds: (i) because processing is necessary to perform a contract with you, such as to deliver the Trackmobi Service; (ii) to comply with our legal obligations; (iii) because processing is necessary for purposes of our legitimate interest or those of any third party recipients that receive your personal data, provided that such interests are not overridden by your interests or fundamental rights and freedoms. We may also process your Personal Information based on your consent where you have expressly given that to us.
3.1 Third Party Ad Networks
We may share, or permit third party ad networks, social media companies, and other third party services to collect information about your use of the Trackmobi Service over time, so that they may play or display ads that may be relevant to your interests on the Trackmobi Service as well as on other websites, apps or services, or on other devices you may use. We may also display targeted advertising to you through social media platforms, such as Facebook, Twitter, Google+ and others. These third-party ad partners may collect information such as clickstream information, timestamp, hashed email address, device ID or AdID, and information about your use of third-party applications. They may also collect and analyze information about your use of the Trackmobi Service in order to recognize you across various devices you use.
3.2 Third Party Analytics
We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Trackmobi Service. Tools like Appsflyer, Flurry and Firebase collect information sent by your browser or mobile device, including the pages you visit, your use of third-party applications, and other information that assists us in analyzing and improving the Service. Anonymous aggregate statistics that do not personally identify the Users will be kept and used by us for various purposes including analysis and reporting of usage patterns.
When you access the Trackmobi Service by or through a mobile device, we may receive or collect and store a unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google Ad ID, or other identifier), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g. latitude and/or longitude), WiFi location or similar information regarding the location of your mobile device.
4. How Does Trackmobi Share Your Personal Information?
We cannot control the actions of other users with whom you share your information. We cannot and do not control the information you share with other users using an application, or the services or how other users will use or share such information. If you enable location sharing, we share your personal information, including name, location data, with others within your Trackmobi circles.
We may share your personal information, including your location data, unique identifiers or AD IDs and other data with third parties for their marketing and business purposes, including but not limited to this, to inform and improve third-party advertising. These third-party partners may use this information according to their own privacy policies.
Any information or content that you voluntarily post to our App Store and Google Play Store, or our social media pages will automatically be available to the public. We may publicly post your reviews and comments online.
We may, and you hereby authorize us to, disclose your Personal Information (including messages) to a third party without your consent: if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other website users, or anyone else (including the rights or property of anyone else) that could be harmed by such activities, in connection with any legal investigation, when we believe in good faith that such disclosure is required by and in accordance with the law or to respond to subpoenas or warrants served on Trackmobi, to any third party with your prior consent to do so.
5. How Long Does Trackmobi Retain Your Personal Information?
6. How Does Trackmobi Protect Your Personal Information?
We attach great importance to the security of your personal information. We use all commercially reasonable efforts to store and maintain your Personal Information and location information in a secure environment and have implemented reasonable procedures designed to limit unauthorized access, use or disclosure of your Personal Information. We encrypt the transmission of your location-based data using secure technologies to preserve the integrity and security of all information we collect. Despite these measures, you should know that Trackmobi cannot fully eliminate security risks associated with Personal Information. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations. Please also remember, that to protect the communications that have taken place in the app, never give out your password.
7. How Can I Update User Access or Deactivate my Account?
If your personal information changes, or if you no longer desire the Trackmobi Service, you may email us at email@example.com to deactivate your account. You may also correct, update, or amend your personal information in your profile settings within the Trackmobi app or by emailing us. Removing Trackmobi from your mobile device will not delete the personal information that has been retained about you. If you leave your circles, we will retain your user content in the event that you would like to access it in the future. Your user content can be deleted permanently by emailing a request to firstname.lastname@example.org.
8. How Can I Manage Communication with Trackmobi?
You may "opt out" of receiving marketing or promotional emails from us by following the instructions in those emails or by emailing us at email@example.com. If you opt out, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations. To opt out of push notifications, please edit settings within the app or change your settings at the device level.
9. What Laws are Trackmobi Governed by?
10. Additional Rights For EEA And Certain Other Territories:
If you are from certain territories (such as the EEA), you may have the right to exercise additional rights available to you under applicable laws, as follows:
What is a Subject Access Request?
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please email us at firstname.lastname@example.org. We will respond to your request within thirty days of receipt of the request. We want to make sure your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by email@example.com. We will consider your request in accordance with applicable laws. To protect your privacy and security, we may take steps to verify your identity before complying with the request.
Objections to processing of personal data
It is your right to lodge an objection to the processing of your personal data if you feel the “ground relating to your particular situation” apply. The only reasons we will be able to deny your request is if we can show compelling legitimate grounds for the processing, which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defense of a legal claim. To invoke this right, please contact us at firstname.lastname@example.org. We will consider your request in accordance with applicable laws. To protect your privacy and security, we may take steps to verify your identity before complying with the request.
It is also your right to receive the personal data which you have given to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller without delay from the current controller if:
(a) The processing is based on consent or on a contract, and
(b) The processing is carried out by automated means.
To invoke this right, please contact us at email@example.com. We will consider your request in accordance with applicable laws. To protect your privacy and security, we may take steps to verify your identity before complying with the request
Your Right to be Forgotten
Should you wish for us to completely delete all information that we retain about you, please contact us at firstname.lastname@example.org. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations. You also have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. If you feel that your personal data has been processed in a way that does not meet the GDPR, you have a specific right to lodge a complaint with the relevant supervisory authority. The supervisory authority will then tell you of the progress and outcome of your complaint
11. California Privacy Rights
We will not share any Personal Data with third-parties for their direct marketing purposes to the extent prohibited by California law. If our practices change, we will do so in accordance with applicable laws and will notify you in advance.